Returns & Exchanges

We hope you are satisfied with your PEAKWORK order. If you need to return an item, please read the terms below and contact us before sending anything back.

No return will be accepted without a valid Return Authorisation (RA) number.

Email contact@peak-workshop.com with your order number and reason for return. We will provide an RA number and return instructions.

7-Day Return Window

You may request an eligible return within 7 calendar days of receiving your order.

To qualify, the item must be:

• Unworn, unused and unwashed
• In its original condition
• Returned with its original tags and packaging
• Accompanied by proof of purchase

Personalised, altered or custom-sized products cannot be returned for change of mind. Sale items cannot be returned for change of mind unless the product listing states otherwise. These exclusions do not apply to faulty or incorrectly supplied items.

Return Shipping

Australian domestic orders: Eligible returns requested within the 7-day return window qualify for free return postage. Contact us first and we will provide return instructions and a prepaid return label.

International orders, including New Zealand: Customers must arrange and pay for tracked return postage. International change-of-mind return postage will not be reimbursed.

Original delivery charges are non-refundable for change-of-mind returns. We recommend using a tracked service because PEAKWORK cannot accept responsibility for returns lost in transit.

Faulty, Damaged or Incorrect Items

If your item arrives damaged, faulty or incorrect, contact us promptly with your order number and clear photographs of the issue before returning it.

If the item is confirmed to be faulty or incorrect, PEAKWORK will cover reasonable return costs and provide the appropriate repair, replacement or refund. This applies regardless of the delivery country and does not limit any rights available under applicable consumer law.

Refunds and Exchanges

Approved refunds will be issued to the original payment method after the returned item has been received and inspected. Please allow up to 7 business days for processing.

Exchange stock is not held. To avoid missing out, we recommend placing a new order for the replacement item and returning the original eligible item for a refund.

Packaging Your Return

Items must be securely packaged and returned in their original, unworn condition with all tags, boxes and packaging.

Hats must be returned inside a separate protective shipping box so they are not squashed or damaged in transit. Do not tape or mark the original product box.

One-Year Limited Warranty

PEAKWORK products include a one-year limited warranty from the delivery date covering defects in materials and workmanship arising under normal use.

The warranty does not cover normal wear and tear, accidental damage, misuse, improper storage, failure to follow care instructions, unauthorised alterations or repairs, damage caused by external objects or activities, or minor variations resulting from handmade production.

For an approved warranty claim, PEAKWORK will repair or replace the item where appropriate. If neither option is reasonably available, a refund may be provided.

Australian Consumer Law

This policy and the one-year limited warranty are additional to—and do not restrict—your rights under Australian Consumer Law. Statutory consumer guarantees may continue beyond the warranty period. Depending on the circumstances, customers may be entitled to a repair, replacement, refund or compensation. See the ACCC consumer guarantee guidance.

Contact Details

PEAKWORK
35 Eureka Street
Kelvin Grove QLD 4059
Australia

Email: contact@peak-workshop.com
Phone: 0402 666 843