RETURNS & EXCHANGES 

WE HOPE YOU ARE SATISFIED WITH YOUR CHOICE. IF NOT PLEASE READ THE TERMS AND CONDITIONS BELOW AND FOLLOW THE INSTRUCTIONS BELOW CAREFULLY TO ENSURE A HASSLE FREE RETURN.

NO GOODS WILL BE ACCEPTED WITHOUT A VALID RA#.

Please email contact@parcsport to apply for a return RA number.

Peakwork Returns, Refunds and Warranty Policy

All Peakwork items are hand-sewn to order by Parca Sport.

7-Day Returns

You may request a return within 7 calendar days of receiving your order.

To qualify for a return, the item must be:

• Unworn, unused and unwashed
• In its original condition
• Returned with its original tags and packaging
• Accompanied by proof of purchase

Email contact@parcasport.com before returning an item. Unauthorised returns may not be accepted.

For change-of-mind returns:

• The customer is responsible for return postage.
• Original delivery charges are non-refundable.
• Personalised, altered or custom-sized products cannot be returned unless faulty.

Approved refunds will be issued to the original payment method after the returned item has been received and inspected.

Faulty or Incorrect Items

If your item arrives damaged, faulty or incorrect, contact us promptly with your order number and clear photographs of the issue.

If the item is confirmed to be faulty or incorrect, Parca Sport will cover reasonable return postage and provide an appropriate repair, replacement or refund.

One-Year Limited Warranty

Peakwork products include a one-year limited warranty from the delivery date. This warranty covers defects in materials and workmanship arising under normal use.

The warranty does not cover:

• Normal wear and tear
• Accidental damage
• Misuse or improper storage
• Failure to follow the provided care instructions
• Unauthorised alterations or repairs
• Damage caused by external objects or activities
• Minor variations resulting from the handmade production process

For an approved warranty claim, Parca Sport will repair or replace the item where appropriate. If neither option is reasonably available, a refund may be provided.

To submit a warranty claim, contact us with your order number, an explanation of the issue and clear photographs.

Australian Consumer Law

This policy and the one-year limited warranty are additional to—and do not restrict—your rights under Australian Consumer Law. Statutory consumer guarantees may continue beyond the warranty period. Depending on the circumstances, customers may be entitled to a repair, replacement, refund or compensation. See the ACCC consumer guarantee guidance.

Contact Details

Parca Sport
35 Eurkea Street
Kelvin Grove QLD 4059
Australia

Email: contact@parcasport.com
Phone: 0402 666 843

WE ALSO OFFER FREE RETURNS AND FULL REFUNDS ON ALL PRODUCTS THAT ARE PROVEN TO BE FAULTY OR INCORRECTLY SENT.

WARRANTY

WE STAND BEHIND THE CRAFTSMANSHIP AND QUALITY OF ALL OUR PRODUCTS. IN THE UNLIKELY EVENT OF MANUFACTURING FAULTS, WE WOULD REPLACE/REPAIR THE PRODUCTS AT NO COST TO THE
CUSTOMER. YOU MUST NOTIFY US WITHIN 7 WORKING DAYS OF RECEIVING THE GOODS SHOULD THERE BE A FAULT.

NO GOODS WILL BE ACCEPTED WITHOUT A VALID RA#.

TO RETURN AN ITEM, YOU MUST EMAIL US AT CONTACT@PARCASPORT.COM AND INFORM US OF THE REASON FOR RETURN.

WE WILL THEN PROVIDE YOU WITH FURTHER INSTRUCTIONS AND A RETURN AUTHORITY NUMBER (RA#). NO GOODS WILL BE AC- CEPTED WITHOUT A VALID RA#.

GOODS MUST BE RETURNED WITHIN 28 DAYS OF RECEIPT DATE – UNWORN AND/OR UNUSED AND CONTAIN ALL THE ORIGINAL PACK- AGING AND LABELS.

WE WILL CREDIT YOUR ORIGINAL METHOD OF PAYMENT, WITHIN 7 DAYS OF US RECEIVING THE RETURNED ITEM.

WE RECOMMEND SENDING RETURNS VIA A SERVICE THAT HAS A TRACK & TRACE FUNCTION AS WE DO NOT ACCEPT RESPONSIBILITY FOR ANY LOST ITEMS.

ALL SHIPPING COSTS ASSOCIATED WITH THE RETURN OF FAULTY GOODS ARE OUR RESPONSIBILITY SO PLEASE OBTAIN YOUR ORIGI- NAL SHIPPING RECEIPT OR TAX INVOICE FOR REIMBURSEMENT.

PLEASE FILL OUT THIS RETURNS FORM PROVIDED WITH YOUR ORIGINAL ORDER.

A BLANK RETURNS FORM CAN BE DOWNLOADED FROM THE WEBSITE SHOULD YOU NEED ANOTHER COPY.

*SALE ITEMS

PLEASE NOTE THAT WE ONLY ACCEPT RETURNS ON SALE ITEMS DUE TO GARMENT FAULTS. IN THESE INSTANCES, A FULL REFUND WILL BE OFFERED.

NOTE WE DO NOT REFUND SHIPPING COSTS.

PLEASE CHOOSE WISELY WHEN SHOPPING - AND AGAIN, DO NOT HESITATE TO EMAIL US IF YOU HAVE A QUESTION IN REGARDS TO A PARTICULAR PRODUCT PRIOR TO PURCHASING IT.

EXCHANGES FOR DIFFERENT SIZES OR COLOURS ON SALES ITEMS CAN BE MADE WITHIN 7 DAYS OF PURCHASE AT THE COST OF THE CONSUMER AND ARE SUBJECT TO AVAILABILITY.

ALL RETURNS

All items are packaged securely and arrive back to us in their original, unworn condition. Including tags, boxes, casing, etc.

Hats must be sent back inside another box to ensure the item is not squashed or damaged in transit. Please do not tape or mark the original product box.

Original shipping costs are non-refundable and the cost of return postage must be paid by the customer at the time of returning.

Please note that exchange requests are not held. We suggest placing a new order for the new item to avoid missing out and requesting a refund for the returning item